Delivery, Return & Refund Policy

01 Delivery & Shipping

All orders are carefully packed and dispatched from our manufacturing facility in Tirupur, Tamil Nadu, through trusted and verified courier partners.

Estimated delivery timeframes and applicable shipping fees are clearly displayed on the checkout page based on the delivery pincode.

02 Payment Failures & Transaction Drawbacks

If a customer experiences a payment failure, transaction error, or amount deduction during checkout without receiving an order confirmation, they must immediately take a screenshot of the transaction error/debit message and send it to our customer support team.

Upon verification of the transaction details, the deducted amount will be fully refunded to the customer's original bank account or payment source within 3 to 7 business days, allowing them to place a fresh order.

03 Return & Exchange Window

All return or exchange requests must be raised within 7 days from the date of delivery.

Products must be strictly unused, unwashed, unaltered, and returned in their original condition along with all hangtags, brand labels, and the original invoice intact.

04 Mandatory Quality Inspection & Rejection Criteria

Physical Inspection at Tirupur Facility

Every returned product must first arrive at our Tirupur facility, where it undergoes a strict physical Quality Control (QC) inspection by our team.

Strict Rejection of Used Items

If an item shows any signs of being worn, used outdoors, washed, or if the original product tags and labels have been removed, cut, or tampered with by the customer, the return will be officially rejected.

No Refunds for Used Items

Unapproved returns (such as items used by the customer and sent back) are not eligible for any cash refund, resulting in a total loss of the product value for the customer.

05 Exchange Policy — Size, Color, or Variant Changes

Customer Preference (Personal Choice)

If a customer wishes to exchange a product simply because they want a different size, color, or variant by choice (and not due to a defect), the product cost will not be charged again, but only the logistics/courier charges will be applicable. The customer must bear both the return shipping cost and the new dispatch shipping cost.

Company Error / Defects

If a defective item, wrong size, or incorrect product is delivered due to an error on our end, TrueTry will take full responsibility for the replacement and all associated shipping expenses.

06 Returning Rejected / Non-Eligible Items

If a customer sends back a used or non-eligible item, and upon QC inspection, the return is rejected, the customer may request via customer support to have the same product sent back to their address.

The product will remain held at our facility and will be shipped only after the customer pays all cumulative handling and logistics charges in advance.

07 Refund Policy & 7-Day Guarantee

Inspection & Acknowledgment Email

Refunds are never processed instantly upon courier dispatch. Once a returned item passes our physical QC inspection and a verified company error or defect is confirmed, an Acknowledgment Email detailing the approval and order cancellation will be sent to the customer.

7-Day Refund Timeline

For all approved claims involving verified company errors, we guarantee that the full refund will be processed and credited directly to the customer’s specified bank account (or original payment source) within 7 business days of sending the approval email.

08 Contact Us

For any questions, order assistance, or support regarding shipments, returns, or refunds, please reach out to us: