Frequently Asked Questions

Delivery timelines from the date of dispatch:

• Tamil Nadu: 2 – 4 business days
• Metro Cities: 3 – 5 business days
• Rest of India: 5 – 8 business days
• Remote / Rural: 7 – 12 business days
• Wholesale / Bulk: 5 – 10 business days

Yes! Free standard shipping on all orders above ₹999. Orders below ₹999 attract a flat fee of ₹79. Wholesale order shipping charges are calculated by weight and destination and shown on the invoice.

Once your order is dispatched, you'll receive a tracking number and courier link via SMS and WhatsApp. Use this to track in real time on the courier's website. You can also visit Track My Order on our website.

International shipping is currently available for wholesale and export orders only via Arulvel Exports. Retail shipping is currently India-only. For international wholesale enquiries, submit an enquiry or email wholesale@truetry.in.

First check the tracking link sent to you. If no update for more than 3 business days, contact us at WhatsApp or support@truetry.in and we'll follow up with the courier immediately.

We offer a 7-day return window from the date of delivery for eligible items. Items must be unused, unwashed, and have original tags attached. Items not eligible: innerwear, sale items, custom orders, items without tags. See our full Return Policy.

• Contact us within 7 days of delivery via WhatsApp or email
• Share your Order ID, reason for return, and photos if item is defective
• Our team confirms eligibility and provides return shipping instructions
• Pack item securely with original tags and ship to our Tiruppur address

Once your return is received and approved:

• UPI / Net Banking: 5 – 7 business days
• Credit / Debit Card: 7 – 10 business days
• Wallets (Paytm / PhonePe): 3 – 5 business days
• COD orders: Bank transfer within 5 – 7 business days
• Store Credit: Within 24 hours

Yes! Size exchanges are available within 7 days of delivery, subject to stock availability. If the requested size is unavailable, we'll offer a store credit or full refund. Please check our Size Guide before ordering to get the best fit.

We sincerely apologise! Contact us within 48 hours of delivery with your Order ID and clear photos of the item and the issue. We'll arrange a free reverse pickup and dispatch a replacement or issue a full refund within 48 – 72 hours.

Visit our Size Guide for detailed measurements for Men's, Women's, and Kids' collections. We recommend measuring your chest, waist, and hips and comparing with our size chart. If you're between sizes, generally size up for comfort.

Yes, our garments are true to standard Indian sizing. Some relaxed-fit or oversized styles may run slightly larger — this is noted in the product description. Always check the size chart on each product page before ordering.

We use high-quality fabrics suited to the Indian climate:

• 100% Cotton — breathable, comfortable for everyday wear
• Cotton-Polyester Blend — durable with shape retention
• Jersey Knit — soft stretch fabric for casualwear and kids
• Premium Woven Fabrics — for formal and ethnic wear

Fabric composition is listed on each product page and on the care label inside the garment.

General care tips:

• Machine wash cold (30°C) or hand wash delicates
• Turn garments inside out before washing to preserve colour
• Do not bleach or tumble dry on high heat
• Iron on medium heat — avoid direct ironing on prints
• Store folded or hung to avoid creasing

Yes, popular styles are restocked regularly. Click "Notify Me" on any sold-out product page to receive an alert when it's back in stock. You can also contact us directly to enquire about specific products.

Fill out our Wholesale Enquiry Form with your business details, product categories of interest, and estimated order volume. Our wholesale team reviews your enquiry and responds within 24 hours with a personalised quote.

Our MOQ varies by product category and is designed to be flexible for businesses of all sizes — from small boutiques to large distributors. Specific MOQ details are shared during the quoting process. Contact us via our Wholesale Enquiry page to get tailored information.

Yes! We offer full private labelling and custom branding services — including custom woven labels, hang tags, and packaging with your brand name. Minimum order requirements apply for private label orders. Contact our wholesale team for full details and pricing.

Yes. All wholesale and bulk orders are issued with full GST-compliant tax invoices. Our GSTIN is 33ABJFA7765J1Z3. Please share your GSTIN when placing a wholesale order so it is reflected correctly on your invoice.

Yes! International export is handled through our parent company Arulvel Exports, with years of experience shipping garments to global markets. We provide export documentation, commercial invoices, and packing lists. Submit an enquiry and select "Export / International Buyer" as your business type.

We accept:

• UPI — Google Pay, PhonePe, Paytm, BHIM UPI
• Credit / Debit Cards — Visa, Mastercard, RuPay
• Net Banking — All major Indian banks
• Digital Wallets — Paytm, PhonePe, Amazon Pay
• Cash on Delivery (COD) — On eligible orders and PIN codes
• Bank Transfer (NEFT/RTGS) — For wholesale and bulk orders

Try the following:

• Check your internet connection and retry
• Try a different payment method
• Ensure card/UPI details are correct and bank limit is sufficient
• Clear your browser cache and retry

If your account was debited but the order didn't confirm, the amount will be automatically refunded within 5 – 7 business days. Contact us at support@truetry.in if the issue persists.

Completely. All payments are processed through PCI-DSS compliant payment gateways. We never store your card or banking details on our servers. All transactions are protected with SSL/TLS encryption.

Click the My Account icon at the top of the website to register or log in. Once logged in, you can:

• View and track your orders
• Manage saved addresses
• Update your profile and password
• View your wishlist and saved items

You can also shop as a guest without creating an account.

Log in and go to My Account → Orders to view your complete order history, including order status, tracking details, and invoice downloads. If you checked out as a guest, your order confirmation email contains all relevant details.